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At MAMÉA, we accept eligible returns within 90 days of delivery. This voluntary returns policy does not affect your statutory consumer rights.
To qualify under our voluntary returns policy, items must be unworn, unwashed and in the condition in which you received them, with all original tags, packaging and accessories.
Gift cards, final-sale items and items marked as non-returnable on their product page are excluded from voluntary returns, except where required by law. Your rights concerning faulty or incorrectly supplied items remain unaffected.
Email contactmamea@gmail.com with your order number and the reason for your return. We aim to respond within 24 hours with the return address and instructions.
Please wait for our confirmation before sending your item back. Returns sent without prior instructions may be delayed. We recommend using a tracked service and keeping proof of postage.
For returns under our voluntary policy, customers are responsible for return shipping costs. We do not provide prepaid return labels or reimburse return postage, unless the item is faulty or we sent the wrong item.
Original shipping charges are not refundable under our voluntary policy, except where required by law.
Once we receive and inspect your return, we will email you to confirm whether your refund is approved.
Approved refunds are issued to your original payment method within 5–10 business days of approval, subject to any shorter deadlines required by law. Your bank or payment provider may take additional time to display the refund.
Need a different size? Email contactmamea@gmail.com.
Exchanges are subject to the same eligibility requirements and 90-day timeframe as voluntary returns, and depend on size availability.
If your item is faulty or different from what you ordered, email contactmamea@gmail.com as soon as possible with your order number and a photo.
We will arrange an appropriate remedy and cover any required return shipping costs. The 90-day voluntary return window does not limit your statutory rights concerning faulty or incorrectly supplied goods.
If your order has not yet been dispatched, you may request cancellation and a full refund. Email contactmamea@gmail.com as soon as possible so we can check its status.
If applicable consumer law gives you a right to cancel an online purchase, including a 14-day withdrawal period in the UK or EU, that right remains available independently of our voluntary policy.
Any legally applicable exceptions, including for sealed goods unsuitable for return for health or hygiene reasons once unsealed, apply only where the relevant legal conditions are met. Contact us to exercise your rights.
Email: contactmamea@gmail.com
We aim to respond within 24 hours.
